You succeed. We listen.

We are a global team of customer success specialists, ready to share our industry knowledge and expertise to help you with all your vizrt queries and projects. Your success is our only goal.

Vizrt Customer Support & Services

With over 25 years’ experience in helping our customers, the Vizrt Customer Success organisation exists to help you achieve your production goals. A global team with unmatched expertise is ready to share their knowledge and experience with you in these Customer Success areas:

01.
Technical Presales

Technical Presales


Get the skills you need to implement and complete your project with our experts. Wide range of technical skills and the right industry expertise to support your and assist you in achieving your production goals.



customer projects pre sales services

Pre-Sales Services

customer projects project management

Technical Migration

customer projects integration strategy

Integration Strategy

customer projects solution architecture

Solution Architecture

Professional Services

Bringing a wealth of experience from working with many broadcasters and media companies for over 25 years, to provide you with the best service – customized to your production needs.



customer professional services on site

On-Site Implementation

customer professional services technical expertise

Remote Assistance

customer professional services resource management

Bespoke Services

customer professional services solution architecture

Solution Architecture

Support

More than support! Vizrt experts ready to help, 24/7, in over 30 languages around the world. Vizrt Support provides media companies long-term peace of mind for their investment, including always having access to the latest software versions, access to the Vizrt Support Portal and Knowledge Base, and a support team to address any issues that may arise.



customer support portal

Support Portal
& Ticket System

customer support realtime

Real-time Support
for Critical Issue

customer support product updates

Product Updates

customer support documentation

Viz University

Viz University & Training

Custom training to suit your team's needs, on-site and remote. Years of experience in skillfully training our customers. The biggest online learning platform for Vizrt courses – Viz University

customer training custom tailored

Customer-Tailored Training

customer training online learning

Online Learning Platform

customer training certification program

Certification Program

customer training freelancers

Freelancers

Documentation & Help Center

Every product release documented to help you make the most of it.



customer documentation user guides

User Guides

customer documentation release notes

Release Notes

customer documentation administrator guides

FAQ

customer documentation deployment guides

Best Practices

Check out the most recent customer success stories and see how we helped our customers with achieving their production goals.

Case Studies

Welt Switches to a New Software-Defined Vision with Viz…

Welt deployed a switcherless workflow, using automation to control and manage so…

WBRZ-TV Boosts News Nearly Twofold with Help of Viz Mos…

For WBRZ-TV in Baton Rouge, La., Viz Mosart control room automation made it a fi…

Consistency, Accuracy, Productivity: how to use Vizrt a…

INFOSPORT+ recently upgraded its studio and graphics production facilities in Is…

Israel Lottery streamlines TV drawings with Viz Opus

For Israel’s Channel 2, producing the telecasts of the country’s lottery present…

China’s SBS Empowers News Production With Advanced Grap…

The goal was to improve its on-air look and enhance the viewer experience with e…

Sky TG24 redefines news storytelling with a new studio …

Sky TG24 has revolutionized their workflow by giving the journalist full control…

TV 2 NEWS in Denmark launches new studio and galleries …

The upgrade includes two new control rooms, and a studio with a 24 meter video w…