We are currently experiencing a service outage. This may impact your access to our systems and services. Our team is actively working to resolve the issue and restore services as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.

Vizrt Global Support

Vizrt has a centralized support organization with a well established infrastructure. Our knowledge, workflows and procedures provide the backbone for the regional support teams. All of the Vizrt support operations are coordinated to ensure a unified, standardized service to all Vizrt customers worldwide.

Vizrt Support Services

More than support! With Vizrt Support our experts are ready to help, 24/7, in over 30 languages around the world. Vizrt Support provides media companies long-term peace of mind for their investment, including access to the latest software versions, access to the Vizrt Support Portal and Knowledge Base, and a support team to address any issues that may arise.

Documentation Center

Vizrt Support Portal

Software Maintenance
& Support Handbook

Vizrt User Forum

Vizrt Support Portal

Do not have Vizrt Support Portal access?
Submit Ticket 

ProTek

Vizrt has the best resellers in the business and offer a full range of support for Vizrt solutions. ProTek offers customers an additional level of support over 2 tiers; Prime and Ultra.

Online Knowledge Base

Online Chat

NewTek User Forum

Updates & Downloads

Learn more about ProTek
Submit Ticket

ProTek Ultra phone support:

  • Ireland +353-1800-945-300
  • Ireland +353-21-731-8722
  • UK +44-800-229-4906
  • India +91-80044-30009
  • Oceania +61 2 8310 4830
  • Australia +61-2-9137-4117
  • Thailand +66-2-566-0384 
  • Austria +43800180068 
  • USA (toll-free): +1-800-862-7837
  • Global +1-210-370-8452 

Hardware Support

Don’t have Vizrt Support Service or ProTek?

Check out these support options

Product Updates

Online Knowledge Base

Vizrt Forum

NewTek Forum

Viz University

Still have questions? Submit a ticket below. 

Submit Ticket

Viz University & Training

Custom training to suit your team’s needs, on-site and remote. Years of experience in skillfully training our customers. The biggest online learning platform for Vizrt courses – Viz University

Customer-Tailored Training

Online Learning Platform

Certification Program

Freelancers

Find out more
Login to Vizrt Global Support portal
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We are here for our customers and all their Vizrt projects and challenges.

Check out our services page to find out more about the different teams and how they can help with achieving your production goals

Find out more

Check out the new Vizrt Community Portal

Check out our services page to find out more about the different teams and how they can help with achieving your production goals

Login to the Community Portal