Vizrt Global Support

Vizrt has a centralized support organization with a well established infrastructure. Our knowledge, workflows and procedures provide the backbone for the regional support teams. All of the Vizrt support operations are coordinated to ensure a unified, standardized service to all Vizrt customers worldwide.

Vizrt Support Services

More than support! With Vizrt Support our experts are ready to help, 24/7, in over 30 languages around the world. Vizrt Support provides media companies long-term peace of mind for their investment, including access to the latest software versions, access to the Vizrt Support Portal and Knowledge Base, and a support team to address any issues that may arise.

Documentation Center

Software Maintenance & Support Handbook

Vizrt Support Portal

Vizrt User Forum

Do not have Vizrt Support Portal access? Submit Ticket 

Phone (critical cases only): 

  • EMEA (toll-free): 00 800 7525 7525
  • EMEA (non toll-free): +44 113 400 1017
  • Greater Thailand +66 2 026 3739
  • Greater India +91-9971097398
  • Oceania +61 2 8310 4830
  • Greater China +86-400-098-2968
  • Americas (toll-free): +1-866-866-1836 

ProTek Support

  • USA (toll-free): +1-800-862-7837
  • Global +1-210-370-8452 


Vizrt has the best resellers in the business and offer a full range of support for Vizrt solutions. ProTek offers customers an additional level of support over 2 tiers; Prime and Ultra.

Online Knowledge Base

Online Chat

NewTek User Forum

Updates & Downloads

ProTek Ultra phone support:

  • Ireland +353-1800-945-300
  • Ireland +353-21-731-8722
  • UK +44-800-229-4906
  • India +91-80044-30009
  • Oceania +61 2 8310 4830
  • Australia +61-2-9137-4117
  • Thailand +66-2-566-0384 
  • Austria +43800180068 
  • USA (toll-free): +1-800-862-7837
  • Global +1-210-370-8452 

Hardware Support

Don’t have Vizrt Support Service or ProTek?

Check out these support options

Product Updates

Online Knowledge Base

Vizrt Forum

NewTek Forum

Viz University

Still have questions? Submit a ticket below. 

Viz University & Training

Custom training to suit your team’s needs, on-site and remote. Years of experience in skillfully training our customers. The biggest online learning platform for Vizrt courses – Viz University

Customer-Tailored Training

Online Learning Platform

Certification Program


We are here for our customers and all their Vizrt projects and challenges.

Check out our services page to find out more about the different teams and how they can help with achieving your production goals

Check out the new Vizrt Community Portal

Check out our services page to find out more about the different teams and how they can help with achieving your production goals