Our Support Resources
Get fast support, access resources, or explore training and community tools for Vizrt graphics, media asset management, and automation software solutions.
Contact Sales
Questions about how to purchase a product or support plan? Reach out to our Sales team
Product Updates
Get the latest product updates, patches, and software downloads
Support Handbook (2026)
View policies, terms, and guidelines for Vizrt's Support and Maintenance Plans - v4.0
Support Handbook (2022)
View policies, terms, and guidelines for Vizrt's Support and Maintenance Plans - v3.0
Warranty, Repairs & Returns
Learn about our hardware warranty policy, return procedures, and repair steps.
Compare Vizrt's Support & Maintenance Plans
Vizrt experts are ready 24/7 in 30+ languages. Get peace of mind with software updates, portal access, knowledge base, and dedicated Team of Agents to help you.
| No SLA | Standard | Professional | Enterprise | |
|---|---|---|---|---|
24/7 Web Form | ||||
24/7 Portal | – | |||
24/7 Live Chat | – | |||
24/7 Phone Contact | – | – | ||
Critical Response Time (including initial assessment) | – | <4 hours | <1 hours | <30 minutes |
High Response Time (including initial assessment) | – | <8 hours | <2 hours | <1 hour |
Normal Response Time (including initial assessment) | – | <24 hours | <4 hours | <2 hours |
Licensing and Software Updates | – | |||
Viz University | Limited Access | |||
Remote System Support | – | |||
Access to Ideas Portal | – | |||
Self Service Knowledge Access | ||||
Access to Vizrt Community Forums | ||||
Viz Minutes “How-To” videos | ||||
3rd Line Technical Availability | – | 8*5 | 8*5 | 8*5 |
3rd Line Technical Contact | – | – | – | Priority |
Collaborative Support Meetings | – | – | ||
Vizrt Saas Product Support | – | |||
Annual Product Dialogues | – | – | – | |
Major Event Support (Optional Add-On) | – | Optional Extra | Optional Extra | |
Designated Success Manager (Optional Add-On) | – | – | – | |
Onsite Support (Optional Add-On) | – | Optional Extra | Optional Extra | |
System Health Checks and Consultancy for Maintenance (Optional Add-On) | – | Optional Extra | Optional Extra | |
Customized Knowledge Transfer (Optional Add-On) | – | Optional Extra | Optional Extra |
