support
TriCaster® Support & Training Resources
Unlock priority support with an active plan and discover powerful training tools. No plan? We’re still here to help with hardware and registration inquiries
Support Resources
Warranty, Repairs & Returns
Learn about our hardware warranty policy, return procedures, and repair steps.
Contact Sales
Questions about how to purchase a product or support plan? Reach out to our Sales team.
Product Updates
Get the latest product updates, patches, and software downloads.
Learn & Connect
program features
Compare ProTek Plans
Choose the ProTek Plan that provides the right support for you at the right time. Contact your Vizrt Account Manager or your Reseller for eligibility and pricing.
| No SLA | ProTek Standard | ProTek Professional | |
|---|---|---|---|
24/7 Web Form |
|
|
|
24/7 Live Chat | –
|
|
|
24/7 Phone Contact | –
| –
|
|
Critical Response | –
| <4 hours
| <1 hours
|
High Response | –
| <8 hours
| <2 hours
|
Normal Response | –
| <24 hours
| <4 hours
|
Software Maintenance |
|
|
|
Viz University | Limited Access
|
|
|
Remote System Support | –
|
|
|
Self Service Knowledge Base Access |
|
|
|
Access to Vizrt Community Forums |
|
|
|
Viz Minute “How-to” Videos |
|
|
|
Availability | –
| 8*5
| 8*5
|
Contact | –
| –
| Priority
|
Advanced Hardware Replacements | –
| Optional Extra
| Optional Extra
|
