support

TriCaster® Support & Training Resources

Unlock priority support with an active plan and discover powerful training tools. No plan? We’re still here to help with hardware and registration inquiries

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program features

Compare ProTek Plans

Choose the ProTek Plan that provides the right support for you at the right time. Contact your Vizrt Account Manager or your Reseller for eligibility and pricing.

No SLAProTek StandardProTek Professional
24/7 Web Form

24/7 Live Chat

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24/7 Phone Contact

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–

Critical Response

–

<4 hours

<1 hours

High Response

–

<8 hours

<2 hours

Normal Response

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<24 hours

<4 hours

Software Maintenance

Viz University

Limited Access

Remote System Support

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Self Service Knowledge Base Access

Access to Vizrt Community Forums

Viz Minute “How-to” Videos

Availability

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8*5

8*5

Contact

–

–

Priority

Advanced Hardware Replacements

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Optional Extra

Optional Extra

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Create experiences that move beyond viewing - captivating audiences, inspiring action, and defining how the world connects with you.

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