support

TriCaster® Support & Training Resources

Unlock priority support with an active plan and discover powerful training tools. No plan? We’re still here to help with hardware and registration inquiries

Submit a Ticket Knowledge Base

Support Resources

Live TriCaster® Chat Support

Get instant answers with an Active Support Plan. Chat live using your Support ID

Start Chat

Contact Sales

Questions about how to purchase a product or support plan? Reach out to our Sales team

Product Updates

Get the latest product updates, patches, and software downloads

View Updates

Learn & Connect

Viz University

Expand your skills with on-demand training and certification courses

Start Learning

Vizrt User Forum

Join discussions, share tips, and connect with other Vizrt users

Join Forum

Demos

Explore demos that show you how to get more from your Vizrt products

Learn more

contact

Call Us Anytime

24/7 priority access to live agents with ProTek Ultra or Professional. Call anytime and have your 10-digit Support ID ready for instant assistance.

Ireland

+353-1800-945-300

Ireland

+353-21-731-8722

United Kingdom

+44-800-229-4906

India

+91-80044-30009

Australia

+61 2 8310 4830

Australia

+61-2-9137-4117

Thailand

+66-2-566-0384

Austria

+43800180068

United States

+800-862-7837

United States

+210-370-8452

program features

Compare ProTek Plans

Choose the ProTek Plan that provides the right support for you at the right time. Contact your Vizrt Account Manager or your Reseller for eligibility and pricing.

	No SLA	ProTek Standard	ProTek Professional
24/7 Web Form
24/7 Live Chat	–
24/7 Phone Contact	–	–
Critical Response	–	<4 hours	<1 hours
High Response	–	<8 hours	<2 hours
Normal Response	–	<24 hours	<4 hours
Software Maintenance
Viz University	Limited Access
Remote System Support	–
Self Service Knowledge Base Access
Access to Vizrt Community Forums
Viz Minute “How-to” Videos
Availability	–	8*5	8*5
Contact	–	–	Priority
Advanced Hardware Replacements	–	Optional Extra	Optional Extra