TriCaster® Support & Training Resources
Unlock priority support with an active plan and discover powerful training tools. No plan? We’re still here to help with hardware and registration inquiries
Live TriCaster® Chat Support
Get instant answers with an Active Support Plan. Chat live using your Support ID.
Warranty, Repairs & Returns
Learn about our hardware warranty policy, return procedures, and repair steps.
Product Updates
Get the latest product updates, patches, and software downloads.
Call Us Anytime
24/7 priority access to live agents with ProTek Ultra or Professional. Call anytime and have your 10-digit Support ID ready for instant assistance.
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United StatesUnited StatesCompare ProTek Plans
Choose the ProTek Plan that provides the right support for you at the right time. Contact your Vizrt Account Manager or your Reseller for eligibility and pricing.
| No SLA | ProTek Standard | ProTek Professional | |
|---|---|---|---|
24/7 Web Form | |||
24/7 Live Chat | – | ||
24/7 Phone Contact | – | – | |
Critical Response | – | <4 hours | <1 hours |
High Response | – | <8 hours | <2 hours |
Normal Response | – | <24 hours | <4 hours |
Software Maintenance | |||
Viz University | Limited Access | ||
Remote System Support | – | ||
Self Service Knowledge Base Access | |||
Access to Vizrt Community Forums | |||
Viz Minute “How-to” Videos | |||
Availability | – | 8*5 | 8*5 |
Contact | – | – | Priority |
Advanced Hardware Replacements | – | Optional Extra | Optional Extra |
