Privacy Notice

Introduction to this Privacy Notice

This Privacy Notice applies to personal information Vizrt collects and uses about individuals who visit our website (https://www.vizrt.com/). (“Website”), create an account with us, register for our events, join our marketing lists, and/or buy goods or services from us (collectively, “Services”). It describes how we collect, use, and protect personal information, and your rights in respect of your personal information.

When this Privacy Notice does not apply

This Privacy Notice does not apply to personal information we process on behalf of customers who use our Services. Where we process personal information on behalf of customers, this is instead governed by the contractual data processing terms we have agreed with those customers. If you have any questions about personal information we process on behalf of a customer, please contact the relevant customer directly.

Service-Specific Privacy Notices

Some of our Services may have their own Service-specific Privacy Notices. Where a Service is governed by its own Service-specific Privacy Notice, that Service-specific Privacy Notice will apply instead of this Privacy Notice. The Service you use will make clear to you whether a Service-specific Privacy Notice applies.

Here is a list of Service-specific Privacy Notices:

• NDI https://ndi.video/privacy-policy/

About Vizrt

Vizrt is the leader in real-time graphics and live production solutions for content creators. If you have any questions or concerns about Vizrt’s privacy practices or about this Privacy Notice, or would like to exercise your rights in relation to your personal information, or if you wish to lodge a complaint about our privacy practices, you may contact Vizrt via e-mail at [email protected] or write us by registered mail at:

Confine Visual BidCo AB
Att. Data Protection Manager
Lilla Bantorget 15, 111 23 Stockholm, Sweden

Collection of information

We collect personal information about you in the following ways:

1. Information you provide voluntarily

You may choose to provide us with personal information when you use our Website or Services. The types of personal information you may provide voluntarily include:

• Identity data: This is personal information you provide to create, login to or maintain an account with Vizrt, such as your name, title, role, email, phone number, login credentials, billing address, shipping address, and details of your organisation, type and size of organisation, sector, information relating to your contacts with Vizrt, and service offerings.
• Services data: This is personal information you provide whilst using the Vizrt services, including when seeking customer support from us in connection with the Services. The specific data we process will depend on the service you use and how you use it (including, but not limited to, whether you are a user of Viz Flowics, Viz Story, Viz Now, Vizrt Forums and Viz University), and may include user-generated content that you choose to integrate into your use of the Service (social media posts, comments, and other content collected for integration into live broadcasts), and audience interaction data (information from interactive features such as polls, quizzes, and ratings that you use in the Service, reflecting viewer participation and responses). If you are an enterprise customer, we process services data pursuant to the data processing terms we have agreed with you.
• Communications data: This is personal information relating to any correspondence you send us (for example, questions or feedback you send about our Website or our Services). We will collect information such as the communication type, language preference, content, subject, sender, recipient and date.
• Payment data: This is personal information you provide to purchase Services through our Website or by contacting us directly. We will collect information about the Services purchased, the payment amount, payment method, date of purchase, financial correspondence, purchasing behaviour, payment information descriptions of chains of events (and other relevant circumstances) and your purchase history.
• Preference Data: This is personal information relating to any settings you select on our Website or in connection with our Services, such as language or display settings, or settings relating to the frequency and format of any communications we send.

2. Information we collect automatically

When you visit our Website or use our Services, we may collect some personal information automatically. The types of personal information we collect automatically may include:

• Device data: This is personal information relating to visits to our Website and use of our Services from your computer or other device (e.g. mobile devices), such as your IP address, login information, approximate geographical location (e.g. country / city-level), browser type, internet service provider, and resources viewed (e.g. Website pages), operating system, length of visit and referring website addresses, and Website or Service usage data, including functions you have used and when.

We may collect this personal information using cookies (and similar technologies). For more information about our cookies (and similar technologies) and how to exercise choices with regard to our use of cookies, please see our Cookie Policy https://www.vizrt.com/cookie-policy/.

3. Information we collect from third party sources

In some cases, we may collect personal information about you from third party sources, including business partners, event organisers, and professional networking sites. In general, the personal information we collect from these third parties will be identity data (i.e. as described above under the sub-heading “Information you provide voluntarily”), and used to complete or augment the data we hold about you.

Use of information

We use the personal information we collect about you for the following reasons:

• To provide the Services to you: We will use your personal information to provide our Services to you, including to maintain any account you have with us and process any orders you place. The types of information we use for this purpose are identity data, services data, and payments data, as described above.

• To provide the Website to you: We will use your personal information to provide our Website to you, including to maintain any account you have with us and process any orders you place. The types of information we use for this purpose are identity data and payments data, as described above.

• To generate analytics: We will use your personal information to generate analytics for the purpose of better understanding how our visitors and customers use our Website and the Services, so that we may continually improve our offering. The types of information we use for this purpose are identity data, services data, and device data, as described above.

• To send Service or support-related communications: We will use your personal information to send Service or support-related communications to you (for example, to confirm orders you have placed with us, to update you about the status of a delivery or about updating your account details), as well as to respond to any customer inquiries you raise. The types of information we use for this purpose are identity data, services data, payments data, preference data and device data, as described above.
  
• To deliver advertising and send marketing. We may use your personal information to send you marketing communications (including news, promotions, offers and market surveys) and provide you with online advertising in accordance with any preferences you have expressed (on our Website and on third party websites). The types of information we use for this purpose are identity data, payments data, preference data and device data, as described above. Online advertising technologies use cookies (and similar technologies) to work.
  
• To maintain security. We may use your personal information to maintain the security of our Website and Services (for example, to detect and prevent fraudulent behaviour, violations of our terms of service, or similar). The types of information we use for this purpose are identity data, services data, payments data and device data, as described above.

• To comply with legal requirements. We will use your personal information to comply with the laws and regulations to which we are subject (for example, legal requirements to report to tax authorities, disclose information to law enforcement authorities, or similar). The types of information we use for this purpose are identity data, services data, payments data and device data, as described above.

Disclosure of information

We may disclose your personal information to the following categories of recipients:

• To our group companies: We may share your personal information with other Vizrt group companies where this is necessary for the purposes described above. Vizrt group companies will at all times protect your personal information in accordance with this Privacy Notice. A list of Vizrt group companies is available at https://www.vizrt.com/contact/.

• To our service providers and business partners: We may share your personal information with third-party service providers and business partners who provide services related to the delivery of the Website and the Services (for example, hosting providers, marketing providers, payment providers, IT providers, delivery partners, insurers and professional advisers),or distribute or resell our products and services, or who participate in joint-marketing activities or events with us.

• To competent authorities: We may use and disclose your personal information where we believe it is necessary to exercise, establish or defend legal claims, to protect the vital interests of any person, or to comply with an order or request from any competent court, regulator, law enforcement agency or government authority.

• To a potential buyer: We may disclose your personal information to potential and actual buyer(s) (and its agents and advisers) in connection with any proposed merger or purchase of any part of our business. We will inform the buyer(s) to use your personal information only for the purposes set out in this Privacy Notice.

• To any other third party: We will only transfer your personal information to other third parties with your consent or where we are required or permitted by law to do so.

International transfers

Vizrt, its group companies and our service providers operate in various countries around the world. For these reasons, when you visit our Website or use our Services, your personal information may be transferred to countries other than the country in which you reside. Vizrt will take all necessary measures to ensure that your personal information is protected in accordance with this Privacy Notice and that any such transfers are lawful.

Some countries may have specific requirements that apply when we transfer personal information internationally. Where this is the case, the requirements that apply and measures we take to comply with those requirements (where applicable) are described further under the relevant “Additional information for individuals in…” heading below.

Cookies

We use cookies to provide our Website and Services. For more information, including how to exercise choices with regard to our use of cookies, please see our Cookie Policy.

Your rights

Data protection laws give individuals rights with respect to the collection and use of their personal information. Depending on the laws that apply in your country and to which we are subject, these may include the ability for you:

• to request access to, correction of, deletion of, or portability of personal information that we process about you,

• to request that we restrict processing, or to object to our processing, of personal information about you,

• to opt-out of marketing communications that we may send you (even if you previously consented to receive these) – for example, by clicking on the unsubscribe link in any marketing emails we send,

• to not be subject to wholly automated decisions if these have legal effects on you or similarly significantly affect you, and

• if our processing is based on your consent, to withdraw your consent to our processing (although this will not affect the lawfulness of our processing prior to your withdrawal).

Please contact us using the details provided in this Privacy Notice if you wish to exercise any of these rights. We will fulfil any such requests in accordance with applicable data protection laws.

In addition, you also have the right to complain to your local data protection authority about our use of your personal information. However, while you are not required to do so, we ask that you contact us first to give us the opportunity to address your concerns directly before speaking with your data protection authority.

Data retention

We store the personal information we collect for as long as is necessary for the purpose for which it was collected (for example, as long as is necessary to provide you with the Website or the Services) or as otherwise necessary to comply with applicable legal requirements.

When we have no ongoing need to use your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information is stored in backup archives), we will securely store your personal information and isolate it from any further processing until deletion is possible.

Children

Neither our Website nor our Services are intended for or advertised to children under 18. We do not knowingly or intentionally collect information about children under 18.

If you believe that we have collected information about a child under 18, please contact us using the details provided above (under the “About Vizrt” heading) so that we may delete the information.

Updates

We may update this Privacy Notice from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes by posting an updated Privacy Notice to the Website and/or Services as appropriate and, if necessary, taking any additional steps required by law.

To see when this Privacy Notice was last updated, please see the “Last Updated” section at the outset of this Privacy Notice.

Additional information for individuals in the EEA/UK

If you are in the European Economic Area (“EEA”) or UK, then please note the following additional information:

1. Data controller

Unless otherwise indicated in the specific Service you use, the data controller of your personal information is Confine Visual BidCo AB of Lilla Bantorget 15, STOCKHOLM, 111 23, Sweden, the parent company of the Vizrt group of companies. You can contact Vizrt using the details provided above (under the “About Vizrt” heading) .

2. EEA/UK legal basis

We will ordinarily collect and use your personal information only where (i) we have your consent (which will be apparent from the context, because we will ask for your consent when you provide your personal information); (ii) it is necessary to perform a contract with you (for example, we must process your payments data in order to fulfil any order you place with us), in which case we will be unable to fulfil our contract with you if you do not provide necessary information; (iii) the use is within our legitimate interests and not adverse to your rights and freedoms (for example, to send you marketing communications, provided this is consistent with your communications preferences); or (iv) it is necessary for compliance with a legal obligation.

As we may rely on different legal bases for each of the different categories of personal information we process and the purposes for which we process them, please contact us if you would like further information about the specific legal basis relied upon in any particular context. We have also provided more information about our legal basis per service area above in “Collection of Information” heading above.

3. International transfers

If Vizrt transfers your personal information to a country outside of the EEA (for EEA residents) or the UK (for UK residents), it will ensure that any such transfers are compliant with EU and UK data protection law, as applicable.

In practice, this means that Vizrt will only transfer your personal information to a non-EEA or non-UK recipient where: (i) the recipient is located in a country that the European Commission has decided is adequate to receive personal information from the EEA or the UK Secretary of State has decided is adequate to receive personal information from the UK (as applicable); (ii) the recipient has signed appropriate contractual terms with Vizrt that incorporate the European Commission’s Standard Contractual Clauses or the UK Information Commissioner’s International Data Transfer Agreement or International Data Transfer Addendum (as applicable); or (iii) a data transfer derogation applies (for example, where you have consented to the transfer of your personal information).

If you have further questions about our international data transfers and the specific measures we use in any case, please contact us for further information.

Additional information for residents of California

In the preceding twelve (12) months, we may have used and disclosed the categories of personal information from the sources described in “Collection of Information” above, for business purposes set forth in “Use of information” above.

Disclosure of Personal Information

In the preceding twelve (12) months, we may have disclosed your personal information for a business purpose, as set forth in “Disclosure of Information” above.

California Resident Privacy Rights

If you are a California resident, in addition to the rights described above under this “Global Rights & Choices” section, you have the following rights. Our business customers are afforded certain rights under the CCPA identified with an asterisk (*) below.

• Right to Access Specific Information. You may request access to the categories and specific pieces of personal information we have collected, used, and disclosed about you in the twelve (12) months preceding your request.
  
• Right to Know Personal Information. You may request to know the categories of personal information we have collected about you and the purposes for doing so; the categories of sources of that data; the categories of third parties with whom we shared it for a business purpose and our purposes for doing so.
  
• Right to Opt Out of Sale or Sharing of Personal Information*. The terms “sale” and “share” are defined broadly under the CCPA. To the extent that Vizrt engages in the selling or sharing under the CCPA, we will comply with applicable law as to those activities, including by providing an opportunity for you to opt out or limit you preferences as afforded under the CCPA.
  
• Right to Delete your personal information. You may request the deletion of your personal information, subject to certain limitations under applicable law.
  
• Non-Discrimination*. We will not discriminate against you for exercising any of your privacy rights under CCPA or applicable law, including by denying you goods or services, charging you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties, providing you a different level of quality of goods or services, or suggesting that you will receive a different price or rate for goods or services or a different level of quality of goods or services.

Submission of requests, verification and authorized agent

To exercise your rights, please follow the instructions above and the contact information in the “About Vizrt us” section above. We will confirm receipt of your requests and respond within 30 calendar days, unless additional time is needed, in which case we will provide notice and an explanation of the reason. Also, to respond to your request to right to know and/or delete, we must verify your identity or authority to make the request and confirm the personal information relates to you, or others. To do so, we collect your name, e-mail address, phone number to verify your identity. We also may contact you by e-mail or by telephone to verify your identity and ask you additional questions so that we can match your identity with the data we have about you. In some instances, we may ask you to declare under penalty of perjury that you are the consumer whose personal information is the subject of the request. If we cannot verify your identity, we may reject your request in whole or in part.

You also may designate an authorized agent to make a request for you. To use an authorized agent, we may require: (1) your signed permission designating the authorized agent; (2) evidence that the authorized agency has power of attorney under the California Probate Code; or (3) proof that the authorized agent is registered with the California Secretary of State and that you have authorized such authorized agent to be able to act on your behalf. We may deny a request from an authorized agent who does not submit sufficient proof.

Shine the Light Law

If you are a California resident, California Civil Code § 1798.83 permits you to request information regarding the disclosure of your personal information by us to third parties for the third parties’ direct marketing purposes (as those terms are defined in that statute). To make such a request, please contact us at the contact information in the “About Vizrt” section above.