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Vizrt Customer Support & Services

With over 25 years’ experience in helping our customers, the Vizrt Customer Success organisation exists to help you achieve your production goals. A global team with unmatched expertise is ready to share their knowledge and experience with you in these Customer Success areas:

Technical Presales

Get the skills you need to implement and complete your project with our experts. Wide range of technical skills and the right industry expertise to support your and assist you in achieving your production goals.

Pre-Sales Services

Technical Migration

Integration Strategy

Solution Architecture

Professional Services

Bringing a wealth of experience from working with many broadcasters and media companies for over 25 years, to provide you with the best service – customized to your production needs.

On-Site Implementation

Remote Assistance

Bespoke Services

Solution Architecture


More than support! Vizrt experts ready to help, 24/7, in over 30 languages around the world. Vizrt Support provides media companies long-term peace of mind for their investment, including always having access to the latest software versions, access to the Vizrt Support Portal and Knowledge Base, and a support team to address any issues that may arise.

Support Portal
& Ticket System

Real-time Support
for Critical Issue

Product Updates

Viz University

Viz University & Training

Custom training to suit your team’s needs, on-site and remote. Years of experience in skillfully training our customers. The biggest online learning platform for Vizrt courses – Viz University

Customer-Tailored Training

Online Learning Platform

Certification Program


Documentation & Help Center

Every product release documented to help you make the most of it.

User Guides

Release Notes


Best Practices

What is Customer Success? Join the conversation to discover how we’ve empowered customers to reach their production goals.

Check out the most recent customer success stories and see how we helped our customers with achieving their production goals.

  • Case Studies

  • Segment

Johnson Health Tech Thailand produces fitness content using TriCaster® and NDI®

The Thailand-based fitness, wellness, and health leader is using technology from Vizrt to create high-quality video content.

How TVNZ produced its most-watched election ever

TVNZ brought its 2023 election to life with data-driven 3D and augmented reality graphics powered by Vizrt technologies

Automation via Vizrt helps GB News do more with less

The free-to-air channel scales new heights with unique Viz Pilot Edge, Viz Mosart, Viz Flowics and NDI set-up

TriCaster® is the real deal for leading Singapore real estate agency

A TriCaster® Mini 4K video creation system and NDI® network infrastructure is integral to the powerful new video production studio designed by Ideal Systems on behalf of their client, PropNex.

Vizrt delivers seamless streaming for World Heart Beat

A TriCaster® Mini 4K video creation system and TriCaster® Mini Control Panel – both donated by Vizrt – are being used by music charity World Heart Beat at its new facility on London’s South Bank.

Scoring a touchdown for sustainability and cost savings: How the European League of Football embraced cloud for live production

Vizrt, Novel Media, and Amazon Web Services (AWS) helped the European League of Football save 300 tons of CO2 and nearly €1million in production costs for the 2023 season’s live productions of nearly 100 American Football games

A dynamic solution, for a dynamic newsroom: Sky News Arabia sets up studio automation with Vizrt

Long-time Vizrt client Sky News Arabia adopts market-leading studio automation software Viz Mosart as it moves away from a manual process-based approach in its newsroom

Compact team, HTML5 graphics, big production value

TriCaster and Viz Flowics help Drop-In TV conquer the world’s biggest triathlon event

Ready to learn more about Vizrt?

Take your production to the next level with the right tools.