Vizrt Customer Support & Services
With over 25 years’ experience in helping our customers, the Vizrt Customer Success organisation exists to help you achieve your production goals. A global team with unmatched expertise is ready to share their knowledge and experience with you in these Customer Success areas:
Technical Presales
Get the skills you need to implement and complete your project with our experts. With a wide range of technical skills and the right industry expertise to support your and assist you in achieving your production goals.
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-projects-pre-sales-services-1.png)
Pre-Sales Services
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-projects-project-management-1.png)
Technical Migration
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-projects-integration-strategy-1.png)
Integration Strategy
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-projects-solution-architecture-1.png)
Solution Architecture
Professional Services
Bringing a wealth of experience from working with many broadcasters and media companies for over 25 years, to provide you with the best service – customized to your production needs.
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-professional-services-on-site-1.png)
On-Site Implementation
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-professional-services-technical-expertise-1.png)
Remote Assistance
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-professional-services-resource-management-1.png)
Bespoke Services
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-professional-services-solution-architecture-1.png)
Solution Architecture
Support
More than support! Vizrt experts ready to help, 24/7, in over 30 languages around the world. Vizrt Support provides media companies long-term peace of mind for their investment, including always having access to the latest software versions, access to the Vizrt Support Portal and Knowledge Base, and a support team to address any issues that may arise.
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-support-portal-1.png)
Support Portal
& Ticket System
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-support-realtime-support-1.png)
Real-time Support
for Critical Issue
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-support-product-updates-1.png)
Product Updates
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-support-documentation-1.png)
Viz University
Viz University & Training
Custom training to suit your team’s needs, on-site and remote. Years of experience in skillfully training our customers. The biggest online learning platform for Vizrt courses – Viz University
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-training-customer-tailored-1.png)
Customer-Tailored Training
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-training-online-learning-1.png)
Online Learning Platform
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-training-certification-program-1.png)
Certification Program
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-training-freelacners-1.png)
Freelancers
Documentation & Help Center
Every product release documented to help you make the most of it.
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-documentation-user-guides-1.png)
User Guides
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-documentation-release-notes-1.png)
Release Notes
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-documentation-adminitstrator-guides-1.png)
FAQ
![](https://www.vizrt.com/wp-content/uploads/cvp-icon-documentation-deployment-guides-1.png)
Best Practices
What is Customer Success? Join the conversation to discover how we’ve empowered customers to reach their production goals.
Check out the most recent customer success stories and see how we helped our customers with achieving their production goals.
![](https://www.vizrt.com/wp-content/uploads/2024/06/Vizrt-TBC-Case-Study-Image-for-Case-Study-Page-1920x1080-1-1-scaled.jpg?w=1440)
Cost-effective graphics: Viz Flowics helps South Korean broadcaster optimize news production
Regional channel TBC realizes goal to manage all its graphics creation in-house, and significantly reduce operational costs by switching to Vizrt’s HTML5 graphics platform
![](https://www.vizrt.com/wp-content/uploads/2024/06/Vizrt-Nine-News-using-Viz-Mosart-to-automate-their-pilot-driven-control-room-with-a-TriCaster-Mini-4K-over-NDI.jpg?w=1440)
Driving automated local news for 9News Australia
Nine turns to Viz Mosart, TriCaster® Mini 4K, and NDI® for a fully automated, single-operator-driven, cost-efficient production solution for locally-branded, NBN News
![](https://www.vizrt.com/wp-content/uploads/2023/10/Featured_img-generic-vizrt-orange.jpg?w=1440)
Engage eSport fans
Immerse your audience into the gaming action. From leagues and tournaments to esports in education create the best gaming experience for viewers, subscribers, and spectators.