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Vizrt Customer Support & Services

With over 25 years’ experience in helping our customers, the Vizrt Customer Success organisation exists to help you achieve your production goals. A global team with unmatched expertise is ready to share their knowledge and experience with you in these Customer Success areas:

Technical Presales

Get the skills you need to implement and complete your project with our experts. With a wide range of technical skills and the right industry expertise to support your and assist you in achieving your production goals.

Pre-Sales Services

Technical Migration

Integration Strategy

Solution Architecture

Professional Services

Bringing a wealth of experience from working with many broadcasters and media companies for over 25 years, to provide you with the best service – customized to your production needs.

On-Site Implementation

Remote Assistance

Bespoke Services

Solution Architecture


More than support! Vizrt experts ready to help, 24/7, in over 30 languages around the world. Vizrt Support provides media companies long-term peace of mind for their investment, including always having access to the latest software versions, access to the Vizrt Support Portal and Knowledge Base, and a support team to address any issues that may arise.

Support Portal
& Ticket System

Real-time Support
for Critical Issue

Product Updates

Viz University

Viz University & Training

Custom training to suit your team’s needs, on-site and remote. Years of experience in skillfully training our customers. The biggest online learning platform for Vizrt courses – Viz University

Customer-Tailored Training

Online Learning Platform

Certification Program


Documentation & Help Center

Every product release documented to help you make the most of it.

User Guides

Release Notes


Best Practices

What is Customer Success? Join the conversation to discover how we’ve empowered customers to reach their production goals.

Check out the most recent customer success stories and see how we helped our customers with achieving their production goals.

  • Case Studies

  • Segment

WBRZ-TV Boosts News Nearly Twofold with Help of Viz Mosart

The automation system has enabled the station to program a second channel with three more hours of live, local news every weekday and to kickoff new weekend morning news.

Megolive Creates Superior Streaming with TriCaster® 2 Elite and NDI®

SXSW brings the world to Texas using TriCaster®

Vizrt plays pivotal role in making one of the world’s biggest conference and festivals accessible to anyone, anywhere.

How GLOE Inc. brings esports to new audiences in Japan with Vizrt

GLOE Inc. sought next-generation video production and live streaming capabilities enabled by TriCaster® and NDI® to scale the dynamic esports landscape to new audiences in Japan.

TriCaster® reaches new heights by livestreaming Twin Cities Tower Running Competition

“From podcaster to broadcaster,” Broadley Studio supports all production levels with award-winning TriCaster®️ 2 Elite

With its streaming business growing rapidly, Broadley Studio knew that it needed a more powerful content creation system – a requirement that led to its investment in the iconic TriCaster 2 Elite.

Johnson Health Tech Thailand produces fitness content using TriCaster® and NDI®

The Thailand-based fitness, wellness, and health leader is using technology from Vizrt to create high-quality video content.

How TVNZ produced its most-watched election ever

TVNZ brought its 2023 election to life with data-driven 3D and augmented reality graphics powered by Vizrt technologies

Ready to learn more about Vizrt?
Take your production to the next level with the right tools.