Vizrt Support

Critical Severity
Definition: A complete outage or major functionality loss that prevents Production/On-air system(s).

Impact: No workaround available. Affects multiple users, systems, or critical workflows.

Action: Immediate attention required.

High Severity
Definition: Severe degradation of functionality with impact on Production/On-air system.

Impact: A workaround may exist, but it is limited or inefficient. Affects multiple users or important features.

Action: Prioritized resolution.

Normal Severity
Definition: Issues with low impact on Production/On-air system.

Impact: Workarounds are available, affects one or a few users, non-critical to Live Production.

Action: Address during business hours / time.