Vizrt ProTek offers customers support over 2 tiers; Prime and Ultra. Choose the tier that provides the right support for you, at the right time.

Program Features

Support ElementWarrantyPrimeUltra
FreeOptionalOptional
Hardware Warranty*1st yrâś“âś“
Email Support 24 x 5âś“âś“âś“
Priority Hardware Repair*âś“âś“
Chat Support 24×5âś“âś“
Remote Hardware Diagnostic Servicesâś“âś“
Complimentary Vizrt University Classesâś“âś“
1 Hour Telephone Support 24×7âś“
Priority Queue for Support Inquiriesâś“
Advanced Hardware Replacement*âś“

Already a Vizrt ProTek Customer?

Below are some helpful links where you can find how-to guides, product demonstrations and user forums to help you get the best from your Vizrt products.

Online Knowledge Base

Online Chat

NewTek User Forum

Updates & Downloads

Submit Ticket

ProTek Ultra phone support:

  • Ireland +353-1800-945-300
  • Ireland +353-21-731-8722
  • UK +44-800-229-4906
  • India +91-80044-30009
  • Oceania +61 2 8310 4830
  • Australia +61-2-9137-4117
  • Thailand +66-2-566-0384 
  • Austria +43800180068 
  • USA (toll-free): +800-862-7837
  • Global +210-370-8452 

Vizrt offers a limited one-year hardware warranty on all its video products. For more information about the specific warranty covering your Vizrt product, please refer to the warranty provided with your product.

Product Returns
If you should need to return your product for service, you will need authorization from your product distributor or the service center serving your location. Contact information by region can be found on our Contact Us web page, or contact Vizrt Customer Support directly for assistance. You will be responsible for any costs associated with the delivery to and from the service center in your region (except in Australia and certain other jurisdictions). Your original product packaging should be used for all product returns. If you do not have the original packaging, mention this when you request service so alternate materials can be arranged.