Support is a matter of trust. Vizrt knows about the challenges broadcasters face when operating an on-air production environment.
Years of experience in the market allow us to provide individualized support, ensuring that customers at all times have immediate access to critical resources. With over 20 regional support teams worldwide, we can offer support in all time zones and most languages.
Vizrt has a centralized support organization with a well established infrastructure. Our knowledge and the well defined workflows and procedures provide the backbone for the regional support teams. All Vizrt support operations are coordinated to ensure a unified, standardized service to all Vizrt customers worldwide.
Vizrt put emphasis on building lasting relationships with customers. We invest greatly in proactive support actions and seek to predict customer needs and address them properly.
We work hard to monitor all our activities; when we locate repeating problems we take immediate steps to find lasting solutions. We constantly analyze our support performance for improving customer satisfaction.
Vizrt promotes key partners offering 1st line support and other professional services related to Vizrt products. These selected partners have a profound knowledge of all Vizrt products and long successful service history. Vizrt provides the partners with access to 2nd and 3rd line support resources with a high priority level.
Go to the Support Portal.
It is the fastest and most efficient way to report support cases and the user can then track and discuss these cases with Vizrt.
If you are not yet a registered user, you may still report your case as a guest using the support contact form.
The Vizrt forum has more than 2,000 active users discussing questions, giving answers, and sharing best practice and expertise about Vizrt products. It is a closed community, available only to accredited and registered Vizrt users, customers and partners.
The user forum has proven to be highly effective for Vizrt users interacting and exchanging ideas and solutions.
A download center for Vizrt Online products; software, documentation and all other support related information.
